In order to send email templates by category follow the steps below:
- Add a category to each room type.
- Go to “Settings -> Booking Engine -> Manage booking Engines -> Edit“ and set the “booking engine category picker” to “If no category is chosen try to set category automatically”.
- Open the email template you have created for this category under “Settings -> Languages and texts -> Email templates“. Pick your choice for “Send automatically”. Choose the category you want to send this email to under the drop down “If booked category matches”.
- 4. To activate automatic category picker go to “Settings -> Channels -> Booking.com/Expedia -> Edit and turn “Set category automatically” to “ON”