When retrieving reservations from Booking.com, Sirvoy automatically imports applicable taxes and fees to ensure accurate totals. Flat fees and percentage-based taxes set as not included in Booking.com are added to bookings in Sirvoy.

This article explains how these imports work, how taxes and fees appear in Sirvoy, and what settings are needed for correct pricing.

How Taxes and Fees Are Set up or Imported into Sirvoy

Percentage-Based Taxes (Surcharges in Sirvoy)

  • Taxes such as VAT, lodging tax, or sales tax are set up as Surcharges in Sirvoy.
  • These must be set in both Sirvoy and Booking.com with matching values.
  • The setting Add surcharges when receiving bookings must be enabled in the Booking.com mapping page in Sirvoy for correct calculations.

Flat Fees (Extras in Sirvoy)

  • Fixed charges such as cleaning fees or per-person city taxes are imported as Extras in Sirvoy.
  • Sirvoy automatically adds an extra to match the name and amount from Booking.com.
  • These do not need to be manually created in Sirvoy.

Booking.com Withheld Taxes

  • Some regions require Booking.com to withhold taxes (such as VAT or tourist tax) instead of transferring them to the property.
  • These should not be added as surcharges in Sirvoy because they are not included in the total you’re owed from Booking.com.
  • Sirvoy will display the withheld tax for reference, but it will not be included in any price calculations.

Examples of Tax and Fee Imports

Below are real-world examples of how Sirvoy imports taxes and fees from Booking.com.

Example 1: Flat Fees

A room is listed at €11 per night, with the following taxes set in Booking.com at Property > VAT/Tax/charges:

Now Most popular in…
VAT VAT of 20.00 % is included 20 % is included
City tax A city tax of € 2 per person, per night is not included. € X per person, per night is not included

How Sirvoy Works:

  • The reservation is imported with a nightly rate of €11.
  • Sirvoy automatically adds an Extra:
    • BDC-City tax of €2 per person, per night.
  • Since VAT is already included, no additional tax is applied.

Final total: €13 per night (matches Booking.com).

✅ No action needed.

Example 2: Percentage-Based Taxes

A room is listed at $100 per night, with these tax settings:

In Sirvoy:

Lodging Tax 6%
Sales Tax 7%

In Booking.com at Property > VAT/Tax/charges:

Now Most popular in….
Tax A tax of 13.00 % is not included 13 % is not included

⚠️ Action needed:

  • Total surcharges in Sirvoy must match total taxes in Booking.com. In this example, 6 and 7 percent surcharges add up to match the 13% tax in Booking.com
  • Ensure that Add surcharges when receiving bookings is enabled in the Booking.com mapping settings in Sirvoy.

How Sirvoy Works:

  • The reservation is imported with a nightly rate of $100.
  • Sirvoy applies Surcharges:
    • Lodging tax: $6 (6%)
    • Sales tax: $7 (7%)

Final total: $113 (matches Booking.com).

Example 3a: Flat Fees with Taxes Applied to Accommodations

A room is listed at $150 per night, with these settings in Booking.com Property > VAT/Tax/charges:

Now Most popular in….
Goods & services Tax A tax of 14.50 % is not included % is not included
Lodging tax A lodging tax of 7.50 % is not included
City tax City tax is not applicable Not applicable is not included
Cleaning fee A cleaning fee of US$125 per stay is not included

⚠️ Action needed:

  • Surcharges in Sirvoy must match the taxes in Booking.com. In this example, create a 14.5% “Goods & Services Tax” surcharge and a 7,5% “Lodging tax” surcharge in Sirvoy.
  • Ensure that Add surcharges when receiving bookings is enabled in the Booking.com mapping settings in Sirvoy.

How Sirvoy Works:

  • The reservation is imported with a nightly rate of $150.
  • Sirvoy automatically adds an Extra:
    • BDC-Cleaning fee of $125 per stay.
  • Sirvoy applies Surcharges:
    • Goods & Services Tax: $21.75 (14.5% of $150)
    • Lodging tax: $11.25 (7.5% of $150)

Final total: $308 (matches Booking.com).

Example 3b:  Flat Fees with Taxes Applied to Accommodations & Fees

In some cases Booking.com will apply percentage-based taxes to both the room rate and any flat fee extras.

In that case, additional steps should be 

⚠️ Additional action needed:
Use the Exempt Booking.com extras from Surcharges feature in the Booking.com mapping settings:

  • Goods & Services Tax toggle: Turn on so it only applies to the room rate.
  • Lodging tax toggle: Turn off so it applies to both the room and extras.

How Sirvoy Works:

  • The reservation is imported with:
    • Room night: $150
    • Extra (Cleaning fee): $125
  • Sirvoy applies Surcharges:
    • Goods & Services Tax: $21.75 (14.5% on $150)
    • Lodging tax: $20.63 (7.5% on $150 + $125)

Final total: $317.38 (matches Booking.com).

Checklist for Accurate Tax and Fee Import

Ensure these settings are correct and your Booking.com and Sirvoy totals will match accurately.

✔️ Percentage-based taxes in Sirvoy should match those in Booking.com.

✔️ “Add surcharges when receiving bookings” should be enabled in the Booking.com mapping settings.
✔️ If a tax applies to both accommodation and extras, adjust the “Exempt B.com extras from Surcharges” setting.
✔️ Booking.com withheld taxes should not be configured as surcharges in Sirvoy.